SHIPPING POLICY
Shipments From Our Headquarters in Murphys, CA
Items that are stored and shipped from our headquarters in Murphys, CA are typically shipped that same day or the following business day. There are instances where an order might be placed the day before a weekend or a holiday. In this case, we will ship the item as soon as the carrier resumes business, typically within a few day to a week in those instances.
Shipments From Third Party Services We Use
Because we are a small studio, some items ship from third party services we work with to help us get our products out. These items will typically be shipped within 3 to 7 business days. If you do not receive a tracking link within that time period, simply get in touch with us and we’ll track down the issue and get it taken care of.
Orders Lost, Stolen or Damaged
Once the carrier has the order, it’s out of our hands and we rely on the carrier to get the package to you on time and in good condition. There are times when a carrier might “misplace” a package or damage a package during delivery. If this occurs, simply get in touch with us. If your package is misplaced by the carrier or damaged, or you think it has been stolen from your mailbox or drop off location, we will do everything we can to help, but we may need you to also file a claim with the carrier and send a copy of that claim to us.
