Orders Lost, Stolen or Damaged
Once the carrier has the order, it's out of our hands and we rely on the carrier to get the package to you on time and in good condition. There are times when a carrier might "misplace" a package or damage a package during delivery. If this occurs, simply get in touch with us. If your package is misplaced by the carrier or damaged, or you think it has been stolen from your mailbox or drop off location, we will do everything we can to help, but we may need you to also file a claim with the carrier and send a copy of that claim to us.