UPDATED FEBRUARY 21, 2021
Hello! Please note, our return/refund policy is based on the fact that we are a small business, a small studio, and don't have the resources of a billion dollar a year company. Our goal is to provide you guys the best experience we can as you guys are supporting our small studio.
Up to 90 days return
Anything can be returned with our 30-day return option unless a specific product has a noted 60, 90, or longer return window except outlet products or other specifically noted products. Gorilla Dirt orders can be returned for any reason provided they are unused and include any originally attached tags, aside from removing from the packaging to check out. If they come back stained from wear and use, washed, covered in dog hair, or any reason we see as it being used, we reserve the right to refuse the return. Items must be returned in the original packaging.
Some items like our Trail Mat and other have special, extended warranties. The warranty info is listed on those product pages. Please see those product pages or get in touch with us for additional details.
External Brand Warranties
External brands we carry might have more or less warranty. Any manufacturer defects are covered under their warranty. Please get in touch with them for warranty service. If you have issues, please get in touch with us and we will assist.
Damage or Defects
Please inspect every item immediately upon receipt and contact us as soon as possible if there are any issues. Any item can be returned due to damage during shipping or a defect in the manufacturing process. These are out of your control and we understand this. We may request photos of damage or defect before approving a return.
Exceptions and Non-returnables
Face mask, neck gaiter, sticker and tumbler sales are final due to the current COVID environment and/or nature of the product.
Exchanges and Refunds
*Please note, Route shipping insurance is non-refundable.
Exchanges for damaged or defective items can be exchanged. Once we see the defect or damage via email as well as the return tracking and it is approved, we can immediately ship out a new item.
Approved refunds typically take about 24-48 hours after we receive the returned item and payment is refunded back onto the payment source you originally used, i.e. credit card or PayPal.
At this time, we cannot offer free return shipping. We are a small studio and simply cannot pay for everyone's returns. So if you'd like to return an item you'll need to package it up in original packaging and supply your own shipping. As we grow, we'll be working on streamlining this process a little better.
Use the form below to get in touch with the team. You may also contact us through any of our social media accounts. Please be sure the item you wish to return is eligible and new, unused, unless it is covered by an extended warranty listed on this page.
We typically respond within a few hours if not much sooner. If you do not hear back from us within a few hours, please try again or contact us via social media. We find that some customer email accounts catch us as spam and and then think we're not responding. We ALWAYS respond.