UPDATED FEBRUARY 21, 2021
Hello! Please note, our return/refund policy is based on the fact that we are a small business, a small studio, and don't have the resources of a billion dollar a year company. Our goal is to provide you guys the best experience we can as you guys are supporting our small studio.
We want everyone to be happy with their purchase. However, due to the current COVID environment, some items can't be returned. So, below is the simple nuts and bolts of it.
30-day return option for any apparel (shirts, hats sweatshirts, jackets), bags and blankets. These can be returned for any reason provided they are not used, aside from removing from the packaging to check out or washed and sent back in their original packaging. If they come back stained from wear and use, covered in dog hair, etc, etc, we reserve the right to refuse the return. Items must be returned in the original packaging.
Damage or Defects
Please inspect every item immediately upon receipt and contact us as soon as possible if there are any issues. Any item can be returned due to damage during shipping or a defect in the manufacturing process. These are out of your control and we understand this. We may request photos of damage or defect before approving a return.
Exceptions and Non-returnables
Face mask, neck gaiter, sticker and tumbler sales are final due to the current COVID environment and/or nature of the product.
Exchanges and Refunds
Exchanges for damaged or defective items can be exchanged pretty quickly. Once we see the defect or damage via email and it is approved, we can immediately ship out a new item.
Approved refunds typically take about 24 hours after we receive the returned item and payment is refunded back onto the payment source you originally used, i.e. credit card or PayPal.
At this time, we cannot offer free return shipping. We are a small studio and simply cannot pay for everyone's returns. So if you'd like to return an approved item you'll need to package it up in original packaging and supply your own shipping.
Guest Return/Refund Request
Use the form below to get in touch with the team. You may also contact us through any of our social media accounts.
We typically respond within a few hours if not much sooner. If you do not hear back from us within a few hours, please try again or contact us via social media. We find that some customer email accounts catch us as spam and and then think we're not responding. We ALWAYS respond.