Common queries answered

Frequently asked Questions

For additional FAQs, please visit our Customer Help page.

Orders typically ship within 1 to 3 days and arrive within 5 to 10 days, depending on your location. Our flat rate shipping uses USPS.

Most items have a 30 day return for unused items. There are a few items that have up to 90 days or longer. Those has a specified return guarantee time in the product details.

Get in touch with us as soon as you can. If the item has not already shipped, we can get that updated for you.

The best way to track your order is to create a free account with us. We never sell or give away any customer info. Otherwise we have an order look-up page here.

You can contact us through this website,, or use one of our social media pages to get in touch.

We currently ship to states with the U.S., including Puerto Rico, as well as Canada. We are working to add additional destinations.

We are a small studio so we use a couple different shipping services to help us get some items out. We specify on the product pages whether that item will ship from our headquarters in Murphys, CA or from an external source. Because of this, you may receive more than one tracking ID and package.

All Gorilla Dirt brand products are designed and tested by us in Murphys, CA. We use multiple manufacturers and textile companies to help us create our own products. They are located in the USA, Vietnam, China and Germany. We vet all manufacturers and do not sell any items that we are not good with and that pass our tests locally – regardless of manufacturer location.

We are campers, overlanders and adventurers just like you. We take all our items on trips with us before selling to ensure they are good to go.

Damaged, Lost, or Stolen Orders?

If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.

Still need help?

Get in touch with us

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Need to look up your order details?

You can create a free account using the same email address as your order to get access or you can use the order look up form below.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.