Typically it can take anywhere from a few days to a week, depending on your location and the carrier.

No problem. If you feel your package was lost or stolen, we can help. The first thing to do is contact the local carrier (typically USPS) and submit a claim. Once the claim is responded to by USPS, send it over to us and we’ll go from there.

You do not need an account, though we do recommend it to make it easier to track and receive support. Accounts are free.

If you just placed your order, contact us immediately to make any changes. If your order happened to already ship, there won’t be anything we can do as the carrier already has it. But we can still update your info on Gorilla Dirt for future orders.

If you created an account, login to view your orders, their status and tracking. You also receive an email when the order ships with details. We do have an Order Lookup page here that will help too.

We DO NOT store any credit card information on gorilladirt.com servers or websites. Ever.

We only charge state sales tax where it is required.

We currently only ship within the United States as well as Canada and Mexico.

We are a small studio so we use a few services to assist on our shipping of products. Because of this, you might receive multiple shipments. You will receive multiple tracking links as well.